How can we help? Please use the menu above to find the contact information for the department you're searching for. Opening Hours SalesTo make a booking/enquire or if you have booked within the last 7 daysOpening HoursOur Standard Opening Hours are:Monday - Friday: 8am - 8pmSaturday & Sunday: 9am - 5pm Holiday Helpline and Villa ConciergeConcierge is here for pre-travel enquiries or booking holiday extrasHelpline are here for any questions or assistance whilst you're in resortOur Standard Opening Hours are Mon - Sat: Concierge: 8am - 6pmHelpline: 8 am - 8 pmSunday: 8 am - 6 pm Emergency Enquiries Only:Mon - Sat: 8 pm - 8 amSunday: 6 pm - 8am Payments & RefundsTo make a payment or if you have a query with your balanceOpening HoursMonday - Friday: 9am - 5pmSaturday: ClosedSunday: ClosedBank Holidays: 9am - 5pm I have a villa I am interested in renting out: 0044 1283 505 710 or visit our Villa Owners page Registered Address: Units 2 and 3, First Avenue, Centrum 100, Burton upon Trent, Staffordshire DE14 2WE Postal Address: Units 2 and 3, First Avenue, Centrum 100, Burton upon Trent, Staffordshire DE14 2WE Press Enquiries: For all press enquiries please contact KBX PR at [email protected]