Automatically tag your Aircall tickets with AI powerSwiftask analyzes your Aircall interactions in real time and applies relevant tags. Say goodbye to manual ticket sorting.Result:Reduce administrative workload and instantly improve the accuracy of your support reporting.Manual Aircall ticket sorting slows down your teamYour agents spend valuable time listening to, summarizing, and manually tagging every call in Aircall. This process is slow, prone to human error, and prevents consistent analysis of the voice of the customer.Main negative impacts:Operational time loss: Manual tagging is a repetitive task that distracts your agents from their primary mission: helping customers.Inconsistent support data: Each agent has their own way of tagging. The result: your reports are fragmented and impossible to leverage for service improvement.Limited reactivity: Without automatic classification, urgent tickets are not immediately identified, degrading customer satisfaction.Swiftask deploys a dedicated AI agent that listens, transcribes, and analyzes every Aircall interaction to automatically apply the correct tags, ensuring perfect and immediate organization.BEFORE / AFTERWhat changes with SwiftaskWithout SwiftaskAfter every call, the agent must remember the details, open the ticket in the CRM, think about which tags to apply, and validate. It's a heavy cognitive load that leads to mistakes.With Swiftask + AircallAs soon as the call ends, Swiftask analyzes the transcription, identifies the intent, sentiment, and subject, and automatically updates the ticket with the correct tags.Try for freeSet up intelligent tagging in 4 stepsSTEP 1 : Connect your Aircall accountIntegrate Aircall with Swiftask in a few clicks via our secure connectors.STEP 2 : Define your tag categoriesConfigure the classification rules your AI agent should follow to tag your tickets.STEP 3 : Let the AI analyze callsThe agent automatically processes every call end to extract key information.STEP 4 : Monitor and adjustCheck the dashboard to validate tags and adjust the logic if necessary.Try for freeIntelligent tagging featuresThe agent analyzes customer sentiment, technical keywords, request urgency, and customer history context.Target connector: The agent performs the right actions in aircall based on event context.Automated actions: Automatic tag application, custom field updates, alerts for critical tickets, intelligent archiving.Native governance: All applied tags are tracked in the Swiftask history for full transparency.Each action is contextualized and executed automatically at the right time.Each Swiftask agent uses a dedicated identity (e.g. agent-aircall@swiftask.ai ). You keep full visibility on every action and every sent message.Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.Try for freeBenefits for your customer support1. Increased productivityFree your agents from repetitive administrative tasks.2. Reliable dataGet accurate reports thanks to standardized classification.3. Proactive supportIdentify trends and recurring issues instantly.4. ScalabilityHandle more calls without increasing administrative burden.5. Improved customer satisfactionRespond faster to customer needs through better prioritization.Try for freeSecurity and complianceSwiftask applies enterprise-grade security standards for your aircall automations.Secure authentication: OAuth connection to guarantee the protection of your Aircall data.Data governance: You maintain full control over the AI's analysis rules.Full traceability: Every tag modification is logged for audit purposes.GDPR compliance: Data processing in accordance with European privacy standards.To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.Try for freeRESULTSMeasurable impactMetricBeforeAfterProcessing time per ticket3 to 5 minutes0 seconds (automated)Tagging accuracyVaries by agent99% consistencyResponse time to urgencyHuman-dependent timeImmediateTry for freeTake action with aircallReduce administrative workload and instantly improve the accuracy of your support reporting.Book a demo7-day free trialLive sentiment analysis for your Aircall callsNext use case