Automate your support ticket triage with the power of AISwiftask integrates with Aidbase to automatically analyze and classify every incoming ticket. Your human agents receive qualified, prioritized tickets ready for action.Result:Drastically reduce initial response time and eliminate time-consuming manual sorting tasks.Manual ticket triage slows down your support teamFacing an increasing volume of requests, manual triage becomes a bottleneck. Your agents waste precious time reading, categorizing, and assigning tickets, delaying critical issue resolution.Main negative impacts:Increased response time: The delay between ticket receipt and handling by the right agent harms customer satisfaction.Routing errors: Incorrect categorization leads to unnecessary internal transfers, increasing overall resolution time.Agent cognitive overload: Your support teams handle repetitive administrative tasks instead of focusing on complex resolutions.With Swiftask and Aidbase, your AI agent instantly analyzes the content, sentiment, and urgency of each ticket. It tags and routes them to the correct queues automatically.BEFORE / AFTERWhat changes with SwiftaskWithout SwiftaskA ticket arrives in Aidbase. An agent must read it, identify the issue, choose the category, set priority, and assign it manually. If the agent is away, the ticket sits idle.With Swiftask + AidbaseAs soon as a ticket arrives in Aidbase, the Swiftask AI agent analyzes it in real-time. It applies category tags, sets priority, and assigns the ticket to the competent agent or group. Support is ready to act instantly.Start for freeConfigure your automatic triage in 4 stepsSTEP 1 : Create your AI agent in SwiftaskDefine your AI agent's triage rules (e.g., detect urgency, identify product).STEP 2 : Connect your Aidbase accountUse our secure connector to link Swiftask to your Aidbase ticket streams.STEP 3 : Define categorization rulesTeach the agent how to classify tickets according to your specific business processes.STEP 4 : Activate the workflowLaunch the automation and monitor performance via the Swiftask dashboard.Start for freeKey features of AI triageThe agent analyzes: customer intent, language, sentiment, criticality, technical keywords.Target connector: The agent performs the right actions in aidbase based on event context.Automated actions: Automatic tagging, dynamic prioritization, routing to the right groups, automatic replies to simple questions, alerts on critical tickets.Native governance: All triage logs are kept in Swiftask for continuous improvement of your rules.Each action is contextualized and executed automatically at the right time.Each Swiftask agent uses a dedicated identity (e.g. agent-aidbase@swiftask.ai ). You keep full visibility on every action and every sent message.Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.Start for freeWhy automate your triage?1. Faster customer responseUrgent tickets are identified immediately.2. Increased productivityYour agents only handle qualified tickets.3. StandardizationTriage is consistent, without human error.4. ScalabilityHandle volume spikes without hiring.5. Better satisfactionFast resolution improves the customer experience.Start for freeSecurity and complianceSwiftask applies enterprise-grade security standards for your aidbase automations.Secure authentication: Secure API connection between Swiftask and Aidbase.Data privacy: Your customer data is processed with strict security standards.Full audit: History of every triage action for compliance.Total control: You maintain control over automation rules.To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.Start for freeRESULTSImpact on your operationsMetricBeforeAfterManual triage time2-5 minutes per ticketInstant (< 5 seconds)First response timeSeveral hours60% reductionRouting errors15-20%< 2%Start for freeTake action with aidbaseDrastically reduce initial response time and eliminate time-consuming manual sorting tasks.Book a demo7-day free trialGenerate intelligent drafts instantly with Swiftask and AidbaseNext use case