24/7 Customer assistance: BrainShop AI for your usersSwiftask connects your AI agents to BrainShop to provide instant answers, day or night. Your customers get the solutions they need, without waiting.Result:Boost customer satisfaction and reduce your support team's workload while staying active 24/7.The challenge of customer support outside business hoursCustomer expectations have shifted. They demand immediate responses, even on weekends or in the middle of the night. Without an automated solution, your support is either unavailable or expensive to maintain in 24/7 mode.Main negative impacts:Degraded customer experience: The lack of an immediate response generates frustration and increases the risk of customer churn.Overloaded human teams: Your agents spend time on repetitive tickets instead of focusing on complex issues.High operational costs: Maintaining a human support team available 24/7 is a major human and financial investment.Swiftask integrates BrainShop's conversational AI to create a virtual assistant capable of handling your customer queries continuously. The agent understands, answers, and resolves issues without human intervention.BEFORE / AFTERWhat changes with SwiftaskWithout Swiftask + BrainShopA customer encounters a technical issue on a Sunday night. They send an email and wait until Monday morning for a reply. The resolution time is long, and the impact on their business is immediate.With Swiftask + BrainShopThe customer asks their question on your platform. The BrainShop AI agent, orchestrated by Swiftask, analyzes the query and provides the correct answer instantly. The issue is resolved in seconds, 24/7.Start nowSetting up your AI assistant in 4 phasesSTEP 1 : Defining the knowledge baseConfigure your BrainShop bot with your FAQs, technical documentation, and internal processes via Swiftask.STEP 2 : Connecting the conversational flowLink Swiftask to your chat interface via the BrainShop API to centralize interactions.STEP 3 : Setting response rulesDetermine the scenarios where the AI should intervene and when it should escalate to a human.STEP 4 : Deployment and continuous learningActivate your agent and refine its responses by analyzing conversations in the Swiftask dashboard.Start nowCapabilities of your BrainShop agentThe agent analyzes the user's intent, the context of the request, and the customer history to propose a relevant and personalized response.Target connector: The agent performs the right actions in brainshop based on event context.Automated actions: Answer frequently asked questions. Guide the user through a troubleshooting process. Collect contact information. Escalate complex cases to human support.Native governance: Interactions are enriched by BrainShop's learning engine, allowing for constant improvement in accuracy.Each action is contextualized and executed automatically at the right time.Each Swiftask agent uses a dedicated identity (e.g. agent-brainshop@swiftask.ai ). You keep full visibility on every action and every sent message.Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.Start nowStrategic benefits for your business1. Total availabilityYour support is reachable at any moment, strengthening customer trust.2. Drastic cost reductionAutomate simple ticket processing to optimize your human resources.3. Immediate scalabilityYour AI agent handles thousands of simultaneous conversations without loss of quality.4. Consistent responsesEnsure a consistent service quality by following procedures validated by your company.5. Actionable dataAnalyze trends in questions asked to improve your products or services.Start nowSecurity and privacySwiftask applies enterprise-grade security standards for your brainshop automations.Data encryption: All communications between Swiftask, BrainShop, and your users are secured.Data control: You maintain control over the information transmitted to the AI.GDPR compliance: The architecture adheres to European data protection standards.Access governance: Fine-grained management of access rights for configuring your agents.To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.Start nowRESULTSImpact on your key metricsMetricBeforeAfterResponse timeSeveral hoursInstantAvailability9 AM - 6 PM24/7Manual ticket volumeHigh-60% on averageCustomer satisfaction scoreVariableSteadily increasingStart nowTake action with brainshopBoost customer satisfaction and reduce your support team's workload while staying active 24/7.Book a demo7-day free trialPersonalize every AI response with Swiftask and BrainShopNext use case